Tag: Lufthansa Airlines

NEW DELHI: Lufthansa CEO Jens Ritter recently travelled as a crew member on an international flight of the German mega carrier to get a first hand insight of his customer-centric business. A former pilot, Ritter went on a flight to Riyadh and Bahrain as an additional crew member (ACM) to “gain new insights”. He realised what passengers have often often experienced across airlines globally — the menu given not being what is actually served on board.Recounting the experience, Ritter wrote on his SM account: “Sometimes, you need to...