Tag: consumer rights

BENGALURU: Did a shopping site sneak an item like a donation into your online shopping basket? Online platforms are using deceptive design patterns using UI/UX (user interface/user experience) interactions to mislead users, thereby violating consumer rights. The ministry of consumer affairs has issued a discussion paper suggesting new guidelines that check the proliferation of what are called dark patterns - to trick customers into doing something they originally did not intend to, or coercing them into certain actions. Kailash Nadh, CTO of India's largest stock broker Zerodha, said...